# Sidetalk

> Sidetalk is a no-code AI chatbot and AI agent platform for businesses and organizations. It connects to websites, KakaoTalk Channels, and Naver TalkTalk to automate customer support and internal Q&A.

## Overview

Sidetalk is designed for teams that want to launch AI-powered support without a developer. Businesses and institutions can upload webpages, documents, manuals, emails, and prior consultation data as knowledge sources, then deploy an AI chatbot that responds 24/7 based on that information. The service focuses on reducing repetitive support work and grounding answers in company-provided data through a RAG-style approach.

## Core Features

- No-code AI chatbot and AI agent setup
- Website chat widget deployment
- KakaoTalk Channel AI chatbot support
- Naver TalkTalk AI chatbot support
- Knowledge-based question answering from uploaded company data
- RAG-based response grounding to reduce hallucination risk
- Admin dashboard for answer monitoring and data management
- Brand-customizable chat UI
- Agent-style workflow automation such as board auto-replies
- Enterprise integrations with external APIs and internal systems
- Multilingual response support

## Common Use Cases

- E-commerce product inquiries
- Shipping status guidance
- Refund and exchange requests
- Hospital reservation lookup
- Branch location guidance
- Public-sector information and complaint handling
- Internal FAQ automation for policies, HR, and operations
- Website lead capture and consultation automation

## Supported Knowledge Sources

- Existing webpages
- TXT files
- PDF files
- CSV files
- Manuals and internal documents
- Email history and prior consultation records

## Best Fit

- Organizations that need 24/7 inquiry handling
- Teams overloaded by repetitive customer support work
- Companies that want AI support without in-house development
- Businesses that want answers grounded in their own documents and knowledge
- Organizations that need both customer-facing and internal automation

## Pricing Summary

- Starter: KRW 29,800 per month, 800 credits
- Growth: KRW 99,000 per month, 4,000 credits
- Scale: KRW 399,000 per month, 20,000 credits
- Public sector plan: from KRW 99,000 per month, separate contract, unlimited questions
- Enterprise: custom pricing for on-premise, database integration, and tailored deployment

The Starter, Growth, and Scale plans include AI chatbot and AI agent usage fees, allow unlimited inquiring users, and do not require a long-term contract. VAT is charged separately. The site also promotes a 14-day free trial.

## Onboarding Flow

1. Create a free account
2. Choose a plan or request a custom contract
3. Upload documents and knowledge data, then configure the AI agent
4. Connect the chatbot to a website or supported messaging channel
5. Manage responses and knowledge continuously from the admin dashboard

## AI and Security Notes

- According to the pricing FAQ, included AI usage may involve OpenAI GPT, Anthropic Claude, Google Gemini, and Meta Llama model families.
- The service emphasizes customer-level data isolation and encrypted data transfer.
- The site highlights globally certified cloud infrastructure and a 99.99% availability target.

## Main Pages

- [Home](https://sidetalk.kr/): Main landing page with service overview, key features, use cases, customer references, and primary CTAs
- [Pricing](https://sidetalk.kr/pricing/): Plan details, credit amounts, and public-sector or enterprise options
- [Sign Up](https://sidetalk.kr/signup/): Standard user registration page
- [Login](https://sidetalk.kr/login/): User login page
- [Dashboard](https://sidetalk.kr/dashboard/): Entry point for managing chatbots, data, and operations
- [My Page](https://sidetalk.kr/mypage/): Account and profile management page
- [Point List](https://sidetalk.kr/point-list/): Page for checking points or usage-related records
- [Posts](https://sidetalk.kr/posts/): Posts or content listing page

## Billing and Subscription Pages

- [Subscription Orders](https://sidetalk.kr/subscription-orders/): Subscription order history page
- [Subscription Checkout](https://sidetalk.kr/subscription-checkout/): Subscription payment page
- [Payment Method Management](https://sidetalk.kr/subscription-payment-method-management/): Saved payment method management page

## Policy and Operations Pages

- [Terms of Service](https://sidetalk.kr/policy/): Service terms page
- [Privacy Policy](https://sidetalk.kr/privacy/): Personal data handling and privacy page
- [Terms & Conditions](https://sidetalk.kr/terms-conditions/): English terms page
- [Cookie Policy](https://sidetalk.kr/cookie-policy/): Cookie policy page
- [Affiliate Partners](https://sidetalk.kr/affiliate/): Partner and affiliate information page
- [Maintenance](https://sidetalk.kr/maintenance/): Maintenance or service notice page

## External Docs and Support Links

- [Help Center](https://help.sidetalk.ai/): Official help center for product documentation and support articles
- [User Guide](https://cosmosfarm.notion.site/eab4ff8cf84b47689da3f5ca64245531): Product usage and setup guide
- [API Guide](https://cosmosfarm.notion.site/API-176c7b1cfe218030ad84f3969ff00d3a): API integration documentation
- [Direct Signup Link](https://sidetalk.kr/dashboard/?pages=add-site): Signup entry that starts from plan or site creation flow
- [Open Kakao Chat](https://open.kakao.com/o/g5jwc8gg): Open chat support link for users

## Contact

- Operator: Cosmosfarm Software
- Address: 3F, 65 Centum jungang-ro, Haeundae-gu, Busan, Republic of Korea
- Email: chan@thefunnel.kr
- Phone: 070-4791-9449

## Verification Date

- Verified against the official website, pricing page, sitemap, and user guide on 2026-03-07